Returns & Exchange Policy
At Maison Nickielifestyle, each piece is crafted in limited quantities with strict quality control. For this reason, returns are only accepted under the conditions below.
Return Window
• Return requests must be submitted within 2 days of delivery.
• Items must be shipped back within 3 days of return approval to remain eligible.
Eligibility
• Items must be unworn, unwashed, unused, with original tags and security seal intact.
• All items undergo final quality inspection upon return; pieces showing any signs of wear, odor, makeup, deodorant, perfume, damage, alterations, or missing packaging will be rejected and returned to the customer at their expense.
• Final Sale: Intimates, bodysuits, accessories, custom orders, made to order pieces, and all sale or discounted items are non-returnable.
Refund & Store Credit
• Approved returns will be refunded to the original payment method only.
• Store credit is offered upon request but carries no cash redemption.
• Shipping fees (both initial and return) are non-refundable.
Return Shipping
• Domestic returns: Prepaid return label provided; a flat ₦ 6000 fee will be deducted from the refund.
• International returns: Customers are responsible for all return shipping costs, duties, and taxes.
Exchanges
• Exchanges are only processed for the same style in a different size, subject to stock availability.
• If unavailable, a refund will be issued according to the policy above.
Quality Control
• Maison Nickielifestyle reserves the right to refuse any return that does not fully comply with these terms.
• Rejected items will be sent back to the customer with no refund issued.
How to Request a Return
1. Email returns@nickielifestylemaison.com with your order number and photos of the unworn item in its original packaging.
2. Once approved, use the return label provided or your chosen courier (international).
3. Items must be shipped within 3 days of approval or the return will be voided.